All cancellation requests must be submitted in writing via fax or email to confirm cancellation of your reservation.
The following charges will apply in the event of a cancellation:
From booking date to 180 days prior to trip date: 10% of the total amount
180–120 days prior to trip date: 25% of the total amount
120–90 days prior to trip date: 50% of the total amount
90–60 days prior to trip date: 75% of the total amount
Less than 60 days prior to trip date: 100% of the total amount
No-show: 100% cancellation fee applies for the full cruise or package
Note: A 6% bank transaction fee will be deducted from the deposit amount for all cancellations.
Domestic Flights: Cancellation fees will also apply as per the airline’s policy, and are the traveler’s responsibility.
Refunds, when applicable, will be processed using the same payment method and to the same account as the original transaction. Refunds are issued within 14 working days.
No refunds are available in cases of no-show.
Unless stated otherwise, accommodation is based on double occupancy (twin sharing). Single rooms are available for an additional supplement. While hotels and lodges listed in the itinerary represent the expected standard, we reserve the right to book similar alternatives of equal quality.
All prices include taxes and are subject to change without prior notice.
Flight prices quoted are estimates and subject to change. Specific flight time requests or changes to booked itineraries may result in additional costs.
The Company acts only as an agent for the traveler in all matters related to transportation and accommodation. We are not liable for any personal injury, illness, damage, loss, delay, or irregularity caused by:
Additional costs arising from such events are the responsibility of the traveler.
Clients must notify the Company of any special requests at the time of booking. While we strive to fulfill requests, they are not guaranteed and do not form part of the booking contract. Special requests may include (but are not limited to): dietary requirements, hotel room preferences, or seating arrangements.
Policy 1: Packages, Nile Cruises, and Hotels
Under 2 years: Free of charge
Under 6 years: 25% of the individual adult price
Under 12 years: 50% of the individual adult price
12 years and above: Charged as adults
Note: Domestic flight supplements may apply for children.
Policy 2: Sightseeing Tours & Shore Excursions
Under 6 years: Free of charge
Under 12 years: 50% of the individual adult price
12 years and above: Charged as adults
Note: Domestic flight or ferry charges may apply.
Tipping is a customary practice and a way to express satisfaction for good service. While appreciated, tipping is not mandatory.
If you experience any issue during your trip, please notify us immediately. Many issues can be resolved on the spot. If the issue persists, contact the Company Chairman directly.
Should the matter remain unresolved after your return, you may submit a formal complaint to the Egyptian Travel Agent Association or the Ministry of Tourism in Cairo.
By making a deposit or final payment via bank transfer, the client acknowledges and agrees to all the Terms and Conditions stated above. This agreement is considered final and binding upon confirmation of booking.